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Terms & Conditions


The website is owned and operated by TGI Partners Ltd trading as Virroy. 

By accessing this website you agree to these terms and conditions. If you do not agree with them, you may not use and access this website. 


We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. 

We insure each purchase during the time it is in transit until it is delivered to you. You will normally need to sign for your purchase, so it is important to use a delivery address where you will be available to sign or somebody you trust can sign for it.  If the delivery service leaves your shipment outside your property or with a neighbour then this is deemed delivered and you are responsible for any loss or damage that may occur. Most orders will be dispatched within 1 working day subject to credit clearance, address verification, and availability of items. We will contact you if there is a delay or items are out of stock.  

Customs and Import Duties:

  • Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
  • All non-UK customers benefit from tax-free pricing at checkout and should you need to return your order, full refunds as detailed in our returns policy.


Returns Policy – VIRROY


Customers in the UK:

Please return unsuitable items within 28 days of receipt of your shipment using our Exchanges and returns



Customers outside the UK:

Please return unsuitable items within 28 days of receipt of your shipment by emailing



Returns postage cost is the responsibility of the customer. 

Returns will be processed within 1-2 working days on receipt of goods with a payment less all postage costs credited to your original payment method.

We recommend you use a trackable service and keep the proof of postage, as we cannot be responsible for goods lost or damaged in transit.  

The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.  




Payment can be made securely online by Visa, Master Card, Paypal, Amazon Pay, Visa Debit, Amex, Diners or Maestro cards, Stripe. The credit/debit card that is being used must be yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person referred to in the delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the billing details.


Given the unpredictability of technology and the online environment, Virroy make no promise that our website will be uninterrupted or entirely error-free, or free of viruses or bugs, or compatible with any other software or material. Accessing the website is entirely at your own risk. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

The content of our website is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site, or update product information at any time if we consider it necessary.


Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers, or other representatives will be liable in contract, tort, negligence, or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers, or other representatives from and against all liabilities against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.


This website is controlled and operated by TGI Partners LTD trading as Virroy in the UK. These terms and conditions and all matters connected with any order you place on our website are governed by English law.


All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Virroy and authors, designers, photographers, etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Virroy.

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